Chili's Update!

Thursday night I was getting ready to eat dinner with my family and the phone rings, the gentleman on the other end asks for me by name. I, sounding uncertain confirm that he is speaking to me and he tells me that he is from the Chili’s Corporation and that he got my email from the corporate office. I go over the story again. Henry, my Chili’s contact, was very nice and apologetic, he agreed that the server was very insensitive and out of line. He also agreed that getting sick was unacceptable. He spoke to me for a very long time and listened to my concerns and suggestions. He was not only sorry for the incident, and he wanted to apologize to me on behalf of the company. He said he would normally offer me gift cards but he could tell that wouldn’t be appropriate in this circumstance, he was right. I never, ever want to go back to Chili’s ever again. So, he took additional information and he was going to refund my dinner! He was going to track down my receipt to give me back the refund but also find out the servers name and they were going to take to her about being more sensitive to her customers. They were going to talk to their cooks about being more careful in the kitchen about cross contamination. He also gave me his cellular number in case I do not receive my refund or anything else should arise. I am very happy with the way Chili’s handled the issue. Thank you Chili’s for taking care of this properly, I just wish it wouldn’t have happened in the first place! Or should I say, thank you Henry!