Sunday, May 17, 2009

Chili's Update!

Thursday night I was getting ready to eat dinner with my family and the phone rings, the gentleman on the other end asks for me by name. I, sounding uncertain confirm that he is speaking to me and he tells me that he is from the Chili’s Corporation and that he got my email from the corporate office. I go over the story again. Henry, my Chili’s contact, was very nice and apologetic, he agreed that the server was very insensitive and out of line. He also agreed that getting sick was unacceptable. He spoke to me for a very long time and listened to my concerns and suggestions. He was not only sorry for the incident, and he wanted to apologize to me on behalf of the company. He said he would normally offer me gift cards but he could tell that wouldn’t be appropriate in this circumstance, he was right. I never, ever want to go back to Chili’s ever again. So, he took additional information and he was going to refund my dinner! He was going to track down my receipt to give me back the refund but also find out the servers name and they were going to take to her about being more sensitive to her customers. They were going to talk to their cooks about being more careful in the kitchen about cross contamination. He also gave me his cellular number in case I do not receive my refund or anything else should arise. I am very happy with the way Chili’s handled the issue. Thank you Chili’s for taking care of this properly, I just wish it wouldn’t have happened in the first place! Or should I say, thank you Henry!

7 comments:

Traci said...

Glad you got a response and something will be done about it!

GF Steph said...

It's cool that they are taking care of it for you and refunding your money, but they still SUCK. Lol.

Endless Possibilities said...

Yeah, I was glad that they took care of it!

Steph- Chili's did suck! I am glad that Jared's wallet didn't have to pay for it in the end, shame that my intestines did though. Poor guy paid for dinner. If only we would have known ahead of time how awful that dinner would have been. Well, the customer service guy rocked.

Gina said...

Wow, that's quite a response from HQ! I'm glad you at least got some validation from Chili's that you were wronged. I bet that server will see the error of her ways and transform into a splendid employee... or she will quit. Hopefully Chili's will change the way they handle gluten-free customers on a chain-wide level.

Endless Possibilities said...

Gina-

I hope you are right! I do hope that that server changes her ways and that Chili's is more careful from now on :)

Donna said...

If you have a Rosa Mexicano (or when you travel) run don't walk. Most of their food is GF and the staff is trained. Best Mexican food and free of worry. Can't beat it!

Endless Possibilities said...

Donna,

I have not heard of them but I will look them up. Thanks for the info :)